ZandStudio.com offers several shipping choices to fit the customer's needs. We currently ship by USPS for a majority of shipments. Most orders that placed before 2:00 PM Pacific Time are normally shipped the next business day. Delivery time is usually 5-9 business days from the time your package leaves our warehouse. We do drop shipping for reseller customers.
Once you place an order in our Online Photo Ordering, you will see the the final shipping cost based on your location and the amount of your placed order.
Availability:
Most orders ship out from ZandStudio.com within 24 hours from receipt of payment. From then it will take 5-9 business days for your art to arrive depending on the shipping method.
You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This makes you able to track your order at all times until it reaches your doorstep.
If for any reason the print that you ordered isn't available for immediate shipment, we will notify you and give you a new expected shipping date.
I didn't recieve any e-mail
Please check your spams first, If you do not receive an order confirmation e-mail within 30 minutes, then your order has NOT been placed and your Paypal account or credit card will NOT be charged. We apologize for the inconvenience. To complete your order, re-enter your order information. Please try again in a few minutes. A technical problem on our end has interrupted your shopping session. We may be experiencing technical difficulties.
An Item Is Missing
Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.See more on our Shipping Policy.
My Order Didn't Arrive
Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites in future. If you wish to track an order, please Contact us. We're sorry, but orders shipped by the Standard option cannot be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.See more on our Shipping Times.
An Item Is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive from ZandStudio.com does not meet your expectations, simply return it to us. merchandise can be returned by mail within 30 days of delivery. See our Returns Policy for exceptions.
Gift wrapping charges (if any) are not refundable. Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.
zandstudio.com offers a 100% satisfaction guarantee. If for any reason you're not completely satisfied,we will gladly accept a return for exchange or for refund within thirty (30) days from date of shipment.
To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the invoice included with your shipment. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund
ZandStudio.com may be unable to process returns received without this form or a written explanation of the reason for the return with the order number.
Shipping and handling is not refundable unless you receive a damaged or incorrect item.
Purchases involving customer error will not be eligible for refunds.
It is recommended that you use a shipper that provides shipment tracking. ZandStudio.com is not responsible for any lost shipments.
If you would like to return your order, please contact us for further instructions.